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Using Cognitive Work Analysis to Understand and Improve Communication Between Limited English Proficient Patients and Emergency Department Care Providers

Benda, Natalie; 0000-0002-3256-0243 (State University of New York at Buffalo, 2019)

Nearly 9% of the United States population is not proficient in the English language. Patients with limited English proficiency face significant healthcare disparities related to the quality, safety, and satisfaction with ...