Determination of staffing levels for airport security systems
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In the design and management of airport security systems, there are two important aspects. The first are strategic issues that deal with how to effectively design and operate the security screening check stations so the system can maximize the chance of detecting threat items carried by passengers or in the baggage. The second, at the tactic or operational level, while maintaining the effectiveness of the security system, is to ensure the smooth and efficient operation of security check stations so that the passengers' air travel will not be seriously delayed. This thesis presents the operational model for the second part of the problem. Airport security system has various check stations to ensure the safety of passengers from various threats. Every check station has different numbers of servers to help the passenger and to avoid the long queue. We develop the simulation model for the given problem and then the simulation based solution is suggested to determine the optimal number of servers at each check stations.