Effects of communication on perceived organizational support
Austin, Christopher H
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The purpose of this study is to examine the relationship between communication and perceived organizational support. The site of the study was a state university with a population of 27,000 students, and 10,000 faculty/staff members. A questionnaire was administered to the University Police Department, assessing perceived organizational support and six communication related items. The results indicate a number of communication areas of concern in the organization at study. These include the amounts of information received and desired on a variety of topics, information sent regarding the evaluation of an immediate supervisor(s), timeliness of information received from a variety of sources, and effectiveness of face-to-face, telephone and e-mail communication. The findings support previous research indicating that communication from immediate supervisors, middle management, and top management correlate strongly with levels of perceived support.