A comparison of verbal and nonverbal rapport-building techniques in interviews
Novotny, Eric R.
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Various verbal and nonverbal techniques have been linked to increased rapport between interactants in interviews. The current study attempts to reaffirm this contention by comparing the effectiveness of one verbal and one nonverbal rapport-building technique. The study was divided into two stages, after each of which rapport was assessed. First, an interview was conducted in which the interviewer's actions served as the manipulation in one of four conditions: verbalizing commonalities, body posture mirroring, a combination of those two, or a control group. Second, participants viewed a video of a confederate interview in which the interviewer utilized one of the four conditions. Results indicated higher rapport in both the mirroring and commonalities groups compared to the control group. Implications for rapport-building in interviews are discussed.